As we hinted at during the 2025 CU*Answers Leadership Conference, the Developer’s Help Desk (DHD) has a new name. The team will now be known as Custom Services! Although the team has a new name, Custom Services will remain your go-to for all custom related solutions, including vendor integrations, data floods, custom fee programs, single… Read more »
As part of the 25.10 release, we will be separating the PIN reset feature for CU*Talk from the password reset feature for online banking. As of October 12th, resetting audio banking PINs for members will be performed using Tool #1072, which can also be accessed via the new shortcut, ARUPIN. An important note for security… Read more »
On October 14, 2025, Microsoft will cease mainline support for Windows 10. They will no longer provide free security updates, feature improvements, or technical support for Windows 10 PCs and laptops. As of 10/14/25, CNS support for all Windows 10 workstations, even those with security update entitlement licensing, will be considered best effort. This means:… Read more »
We are aware of FinCEN’s Section 2313a order to cease any and all transmittals of funds to/from CIBanco, Intercam Banco, and Vector Casa de Bolsa financial institutions starting October 20, 2025. While CBX has several block list functions available, we do not have adequate data to automatically scan for and block transactions to/from these institutions… Read more »
We typically ask for beta volunteers from our general pool of credit unions. However, this release has several projects that require our beta credit unions to have specific programs already in place. The following credit unions were selected to beta test the CBX and CU*BASE GOLD 25.10 coming in October: Frankenmuth Credit Union Thornapple Credit… Read more »
On July 1st, 2025, CU*Answers will update the check deposit automatic next-day release amount from $225 to $275 in order to remain in compliance with adjustments to Reg CC amounts. As we make this change to remain in compliance, please note there are items that may need to be updated by your credit union. The list… Read more »
Check out these 9 videos to learn how your credit union can utilize various features of AnswerBook! Have new employees who are not familiar with AnswerBook? Click here to show them an overview video that discusses the benefits of using AnswerBook and details how questions are submitted and passed along to appropriate teams here at… Read more »
Take a look back at some important topics from the second half of May 2025: Important Details on the Entrust Integrated Solution Tips from Lender*VP: Recommendations for Credit Unions that Utilize 1Click Offers Join Us for the 2025 CU*Answers Leadership Conference! Take a Look at the CU*Answers University Courses for June! Check Out the Lender*VP… Read more »
On Tuesday, April 29th at 7:00 AM ET, we will be implementing an updated online banking end-user license agreement (EULA) system, which will require all members to re-accept the agreement in order to log into online banking. What’s Changing with the EULA Update? Please note: the content of the EULA will NOT be changing with… Read more »
Important Update: As previously announced, we will be implementing an updated online banking end-user license agreement (EULA) system, which will require all members to re-accept the agreement in order to log into online banking. This EULA system update, previously scheduled for April 22nd, will now be implemented on Tuesday, April 29th. If You’ve Already Alerted… Read more »
Imaging Solutions invites you to join our CU*Forms workshop series! Hosted weekly, these one-hour workshops are designed to help your credit union get the most out of programming forms, setting up FormFLOW and membership products, eSign workflows, and more! Use the button below to register for a session now! Register Now
Member self-service financial products continue to dominate the development of technology, based on the convenience, the relevance to the lifestyle of today’s member, and the efficiencies gained by the credit union. By the completion of this course, participants will be able to explain online banking from the member’s perspective, list online banking configuration options, and much more. Use the button below to register now! Register Now
Join Lender*VP and our partners at EDGE for a Lunch & Learn event hosted at TechTown in Detroit, MI! This in-person event will explore practical ways that your credit union can put data to work. Use the button below to learn more and register today. Register Today
