Client News provides the information you need to stay current with what’s happening.
You may also want to check out the press release section.
In Case You Missed It – Late July 2026
Take a look back at some important topics from the second half of July 2026: Join Us for a Dive into Administrator Features Available in TLC! Tips from Lender*VP: Recommendations for Credit Unions that Utilize 1Click Offers Take a Look at the CU*Answers University Courses for August! New Compliance Deadline and Details for The Clearing… Read more »
How Do I Add or Remove Security Officers?
Security Officers have the ability to request new users, delete existing users and request changes to upload/download authorities. Does your credit union need to add a new Security Officer or remove an existing one? Use the button below to visit our online store and submit a request. After a request has been submitted, the Client Services… Read more »
Coming in October: Vehicle Valuation Price Increase
Attention CU*Answers clients: effective October 1st, 2026, pricing for J.D. Power Vehicle Valuations will be increasing. The monthly cost will increase from $66.50 per month to $73.00 per month, while valuation costs will increase from $0.26 per valuation to $0.29 per valuation. These price increases will apply to all clients using the service, including current… Read more »
Join Us for a Conversation on Online Member Experience!
The Internet Retailer Support Center invites you to join us for our next Conversation on Online Member Experience! Learn from your peers about what is currently working for them and what is not. This event is an opportunity to engage with professionals who help connect your members to your credit union’s products and services, and… Read more »
Join Lender*VP for a Conversation on Lending Integrations
Join Lender*VP for our upcoming Conversation on Lending Integrations! Lending integrations are more popular than ever! We invite you to engage with your network peers to learn about what integrations they are currently using, discuss what’s working and what they might be interested in next. We hope you will join this collaborative event – click… Read more »
Final Steps for the SWIVEL Migration Ahead!
***This announcement applies to credit unions who received the associated email.*** What’s Happening Next Between August 4th and 14th, SWIVEL and CU*Answers will finalize the back-end API migrations from MWI to SWIVEL for payment operations. What You Need to Do A bit of great news – this final step was designed to be invisible to… Read more »
Rescheduled: Join Us for a Conversation On Instant Payments
Previously scheduled for Thursday, August 20th, our latest Conversations on What’s Next for CBX event has been rescheduled for Thursday, November 5th. If you already signed up for the August 20th session, please note that your registration will automatically carry over to the new date – there is no need to re-register. If you have… Read more »
ProDOC Sunsetting in October – Resources for Transitioning to CU*Forms
ProDOC will be sunsetting in October 2026. To ensure a smooth, uninterrupted experience, all credit unions currently using ProDOC will need to transition to CU*Forms prior to that date. We understand that a change like this requires planning, and we are committed to making the move as seamless as possible. We encourage you to begin… Read more »
Don’t Forget! There’s Still Time to Join the 26.10 CBX Release Beta Pool!
Earn up to a $3,000 CollabRebate* for testing new CBX tools and features coming with the 26.10 release! Learn more about enhancements coming in the October release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward. Interested in joining the Beta Pool? Use the link… Read more »
Two for Tuesday with CEO Geoff Johnson – 7/28/2026
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics. Have a question for Geoff? Have a question for Geoff? We’re gathering questions for possible inclusion in future episodes of Two for Tuesday and… Read more »
Two for Tuesday
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
Standard Teller Techniques
During our Standard Teller Techniques course, we’ll take a detailed look at the functions available in the core which assist staff in delivering superior service to members using teller functions. This course uses service examples and tips that allow users to work with almost any member request without leaving the teller processing area. To learn more and begin your registration, please use the button below. Register Today
Join Us for a Free Custom Training Edition Demo!
CTE is an alternative to the shared simulated training environment (Bedrock Community CU), currently used by all CU*Answers online clients. CTE gives your team a safe place to practice CBX tools, learn new skills and more, without potential harm to your live member data. Join our upcoming webinar to learn more – we’re saving you a seat! Use the button below to register now. Register Now
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