Client Services and Education
Summary
Join the Education Team as we explore a day in the life of a Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in the core. We will concentrate on the tools that help users answer various member inquiries relating to accounts and account history.
Audience
New and experienced MSRs
Topics
Participants will explore the following areas:
- Member Services: Account Inquiry and Phone Operator
- Opening Memberships and Accounts
- Closing Memberships and Accounts
- Online University
- Exercise for Success
- Show Me the Steps
- OnDemand Videos
- Registering for Courses
